Shipping & Handling

We ship worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives at your destination fast and securely. We also offer free shipping on all our products.

Order Successful 

After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing 

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 48 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability. 

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 48 hours.

Shipping Time

 

US GB AU Others
10-15days 10-15days 10-15days 10-15days

 

The total delivery time from China warehouse is about 10-15 DAYS.

Shipping Policy

Accessory $10 (order<$89)
Free (order≥$89) 		/ Calculated at checkout page
Material $10 (order<$89)
Free (order≥$89) 		/ Calculated at checkout page

 

  • If the payment is delayed, the processing time will be lengthened.
  • Shipping costs will be automatically billed at checkout based on your shipping address.
  • Shipping costs will be automatically billed at checkout based on your shipping address.

Delivered 

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. 

Tax 

Kindly note that all packages are shipped from different Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.

Contact Us 

If any issues during the shipping time or after receiving the item, please feel free to contact us, our customer service representatives will offer you a satisfying solution. 


Orders Tracking

 

After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.

Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.

Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.


Note:

  • Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (dongminsale@gmail.com) within 48 hours of purchase, or we will ship to the address according to your order information.
  • If there is any force majeure that causes our products damaged in transit, please contact us immediately at dongminsale@gmail.com after you receive your package. And we hope to get your understanding and patience in this circumstance.
  • Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
  • If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (dongminsale@gmail.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
  • Please contact us at dongminsale@gmail.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
  • If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at dongminsale@gmail.com within the day with pictures and/or videos.